Terms and Conditions
SofayaLux – Luxury Chauffeur Services in London, United Kingdom
Last Updated: 10 October 2026
1. Introduction
Welcome to SofayaLux. These Terms and Conditions govern the use of our website, sofayalux.com, and the chauffeur services we provide in London and other destinations across the United Kingdom.
By making a booking with SofayaLux, you agree to these Terms and Conditions. Please read them carefully before confirming your reservation.
In these terms, “SofayaLux”, “we”, “us” and “our” refer to the business providing the chauffeur services. “You”, “your” and “client” refer to the individual or organisation making a booking or using our services.
2. Our Chauffeur Services
SofayaLux provides professional chauffeur services for private and corporate clients. Our services may include:
Airport transfers to and from Heathrow, Gatwick, Stansted, Luton and London City Airport.
Executive and corporate travel.
Business meetings, roadshows and corporate itineraries.
Hotel transfers and private aviation arrivals.
Weddings, birthdays, private celebrations and special events.
Full-day chauffeur hire, sightseeing and bespoke journeys.
Point-to-point transfers and journeys to destinations throughout the UK.
All services are subject to availability and confirmation at the time of booking.
3. Bookings and Confirmations
Bookings can be requested through our website, by email, by telephone or through another communication channel made available by SofayaLux.
To arrange your journey, you should provide accurate information, including the date and time of travel, pickup location, destination, number of passengers, luggage requirements and preferred vehicle.
A booking is confirmed only when SofayaLux has accepted the reservation and provided confirmation. Submitting an enquiry or receiving an initial quotation does not, by itself, guarantee that a vehicle or chauffeur has been reserved.
Please check your booking confirmation carefully and notify us promptly of any incorrect details.
4. Prices and Payments
The price of each journey will be communicated before the booking is confirmed. Unless otherwise stated, the quoted price applies to the journey and requirements agreed at the time of booking.
Additional charges may apply where relevant and where communicated or agreed, including:
Additional stops or changes to the agreed itinerary.
Extended waiting time beyond the included allowance.
Additional hours for hourly or full-day bookings.
Parking, tolls, congestion charges or other journey-related costs not included in the quotation.
Additional services requested after confirmation.
Any applicable charges will be explained as clearly as reasonably possible before they are incurred.
Payment can be made in person at the meeting, as agreed with SofayaLux.
5. Cancellations and Amendments
If you need to cancel or amend a booking, please contact SofayaLux as soon as possible using the contact us
The applicable cancellation deadline, cancellation charges and refund arrangements will be communicated before your booking is finalised.
Changes to pickup times, destinations, passenger numbers, vehicle requirements or itineraries are subject to availability and may affect the quoted price.
Where a booking is cancelled by SofayaLux, we will notify you as soon as reasonably possible and explain any applicable refund or alternative arrangements.
Nothing in this section limits any cancellation or refund rights that apply under relevant UK law.
6. Airport Transfers and Waiting Time
For airport transfers, clients should provide accurate flight details, arrival information and a working contact number where requested.
Flight monitoring and included waiting time, if offered, will be explained in the booking confirmation. Waiting-time arrangements may differ according to the airport, terminal, booking type and agreed service.
Passengers should allow sufficient time for check-in, security, immigration and other airport procedures when booking departure transfers.
SofayaLux cannot guarantee journey times because of traffic, road closures, weather conditions, airport procedures or other circumstances beyond our reasonable control. We will make reasonable efforts to deliver the service according to the agreed schedule.
7. Passenger Responsibilities
Passengers are expected to behave respectfully towards the chauffeur and other road users and to follow reasonable safety instructions.
Smoking, vaping, illegal activities and behaviour that compromises safety are not permitted in the vehicle. Passengers must not damage the vehicle or interfere with its safe operation.
Clients are responsible for providing accurate information about passenger numbers, luggage and any special requirements. The agreed vehicle must not be used beyond its authorised passenger or luggage capacity.
Where a passenger causes damage to a vehicle, any claim for compensation will be assessed fairly and in accordance with applicable law.
8. Vehicles and Chauffeurs
SofayaLux aims to provide a professional, comfortable and reliable chauffeur experience using suitable vehicles for the agreed service.
We will make reasonable efforts to supply the vehicle category confirmed at the time of booking. If circumstances require a vehicle substitution, we will endeavour to provide a suitable alternative and inform the client as soon as reasonably possible.
All journeys are subject to applicable road traffic laws, safety requirements and relevant licensing obligations.
9. Delays and Circumstances Beyond Our Control
We will make reasonable efforts to operate journeys on time. However, delays may occur due to heavy traffic, severe weather, road closures, accidents, vehicle breakdowns, airport disruption or other events outside our reasonable control.
If a significant disruption affects your booking, we will endeavour to communicate with you and discuss reasonable alternatives where possible.
Where a journey cannot be provided as agreed, any remedies or refunds will be determined in accordance with the booking terms and applicable law.
10. Luggage and Personal Belongings
Passengers are responsible for their personal belongings during the journey. Please ensure that all luggage and personal items are removed from the vehicle at the end of the trip.
If you believe you have left an item behind, contact SofayaLux promptly with a description of the item and details of your journey. We will make reasonable efforts to locate and return it.
Any delivery or return arrangements for forgotten belongings may be subject to reasonable, disclosed costs.
11. Liability
SofayaLux will provide its services with reasonable care and skill and in accordance with applicable legal requirements.
Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any consumer rights that cannot legally be excluded.
Subject to applicable law, SofayaLux is not responsible for losses arising solely from circumstances beyond our reasonable control. Any other limitations of liability will apply only to the extent permitted by law.
Clients remain responsible for ensuring that their travel arrangements allow sufficient time for onward flights, appointments and other commitments.
12. Privacy and Personal Information
SofayaLux may collect personal information necessary to manage enquiries, process bookings, communicate with clients and deliver chauffeur services.
Personal information will be handled in accordance with our Privacy Policy and applicable UK data protection legislation.
Please refer to our Privacy Policy on sofayalux.com for further information about how personal information is collected, used, stored and protected.
13. Website Use and Intellectual Property
All website content, including text, branding, logos, images and design elements, is owned by SofayaLux or used with appropriate permission, unless otherwise stated.
You may access and use this website for personal or legitimate business purposes. You must not reproduce, distribute, modify or commercially exploit website content without prior permission, except where permitted by law.
We aim to keep website information accurate and up to date but cannot guarantee that every item of information is always complete or error-free.
14. Complaints and Customer Support
We value client feedback and aim to resolve concerns professionally and fairly.
If you have a complaint about a booking or journey, please contact us with your booking reference, journey date and a description of the issue. We will review your concerns and respond within a reasonable timeframe.
15. Governing Law
These Terms and Conditions are governed by the laws of England and Wales, subject to any mandatory legal protections that apply to you.
Any disputes will be handled by the courts with appropriate jurisdiction, subject to applicable consumer protection legislation.
16. Changes to These Terms
SofayaLux may update these Terms and Conditions from time to time to reflect changes to our services, business practices or legal obligations.
The latest version will be published on sofayalux.com with its updated date. The terms applicable to a particular booking will also be subject to the booking confirmation and any agreed terms, as well as applicable law.
17. Contact Us
For enquiries, bookings, amendments or questions about these Terms and Conditions, please contact SofayaLux using the contact details published on our website.
Website: https://sofayalux.com
Thank you for choosing SofayaLux. We look forward to providing you with a professional and comfortable chauffeur experience in London and across the United Kingdom.